Who should I contact if I have questions about a payment or notice a duplicate payment?

If you have a query about a payment or suspect that an invoice was paid twice, please send a request based on Invoice ID with the following details:

• INV - accounts@wihphotels.com
• INV + Quote # - receivables@cendyn.com
  • Hotel name
  • WIHP ID
  • Invoice number

Our Finance team will investigate and respond as soon as possible.

I have already paid an invoice, but I still receive a payment reminder — what should I do?

If you’ve already made a payment and received a reminder in error, please send request based on Invoice ID and include:

• INV - accounts@wihphotels.com
• INV + Quote # - ar@cendyn.com
  • Hotel name
  • WIHP ID
  • Invoice number
  • Proof of payment (e.g. bank confirmation or payment receipt)

Our Finance team will verify the payment and update your records accordingly.

How can I update my payment method, bank details, or expired credit card information?

To update your payment method (bank details or credit card), please submit a request and include the following information:

• INV - accounts@wihphotels.com
• INV + Quote # - ar@cendyn.com
  • Hotel name
  • WIHP ID

Our Finance team will provide you with the appropriate process based on your current payment method.