Where can I find my invoices?

Invoices are automatically generated and sent via email between the 3rd and 6th of each month.

If you cannot locate an invoice or need a copy, please contact us at accounts@wihphotels.com with the following details:
-Hotel name
-WIHP ID
-Invoice number (if you have it) or the invoice date

What does my invoice include?

Your invoice may include one or more of the following line items, depending on your contract and campaign settings:

Fixed Fees

• Meta I/O: Monthly flat fee per hotel added to your DMP account for metasearch campaigns
• Meta I/O Setup Fee: One-time setup fee for each hotel added to your DMP account
• Direct Booking Basic : Website Monthly flat fee
• P Max Fees: Monthly flat fee per hotel added to your DMP account for Pmax Campaigns

• Connectivity fees (Such As ARI Connectivity or D-Edge Connectivity Fees): Monthly flat fee per hotel using a specific API connection

   

Actual Spend – CPC Model

If you are using the CPC (Cost-per-Click) bidding model, you will see the actual media spend broken down by platform:

• Google Hotel Ads Metasearch
• Tripadvisor Metasearch
• Trivago Metasearch
• Kayak Metasearch
• Skyscanner Metasearch
• Bing Hotel Ads Metasearch
• Wego Metasearch

Actual Spend – CPA/PPS Model

If you are using the CPA (Cost-per-Acquisition) or PPS (Pay-per-Stay) model, the commission is charged based on the checkout date: The details is available by pulling a report from the DMP Platform. 

• Google Commission
• Tripadvisor Commission
• Trivago Commission

Actual Spend – SEM

PPC Google adwords: Expenses regarding your SEM Campaigns
 

Actual Spend – PMAX

Google Hotel Ads PMax : Expenses regarding your PMAX Campaigns

WIHP Commission

• WIHP Commission (CPC): A percentage (as per your contract) applied to the CPC media spend
• Metasearch WIHP Commission (CPA/PPS): A percentage (as per your contract) applied to the CPA/PPS commissions
• PPC Google adwords WIHP Commission: A percentage (as per your contract) applied to your PPC expenses of Google Adwords (SEM)

How can I update my billing address or change the invoice recipients?

To update your billing details, please send an email to accounts@wihphotels.com with the following information:

• Updated billing name
• New billing address
• VAT number (if applicable)
• Updated invoice recipients (up to 6 email addresses)

Where can I request finance compliance information, such as bank confirmations, tax forms etc.?

Please send an email to accounts@wihphotels.com with the following information:

• Hotel name
• WIHP ID