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**Resolved** Cendyn Service Incident - 17 May 2025 - Cendyn CRS - Degraded performance with Reservation confirmation email.

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  • Cendyn CRS Support

    Summary

    14:00 UTC | 10:00 EST

    Cendyn is currently experiencing degraded performance with reservation confirmation emails being sent to properties. Some users may encounter issues such as delayed deliveries, non-receipt of emails, or duplicate confirmations.
    Our engineering team is actively addressing this issue with the highest priority, and we will provide updates as soon as the matter is resolved. We apologize for any inconvenience this may cause and appreciate your patience.

    22:00 UTC | 18:00 EST

    The degraded performance issue involving reservation confirmation emails, including delays, non-receipt, and duplicate confirmations, has been resolved. The system is now operating normally.

    Contact Us

    If you have questions, please do not reply to this automatically generated notification. As always, you may speak with Cendyn Global Customer Support directly at (800) 656-9114. Please mention this reference ticket number 1157203.

    Cendyn Customer Support

    1-800-656-9114

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