You can submit a work order to request items such as:
- A new automated email or updates to an existing one.
- Mobile Concierge edits such as updating content or images. (Charges are incurred for changes and additional content if your account has exceeded 2 hrs. of changes per quarter.)
- A new pre-arrival or post-stay survey or updates to an existing one.
- More recipients be added to your newsletter volume or assistance from our team creating or editing a newsletter.
- Customized changes or additions made to your PMS integration.
The Help widget
Once you are logged into Guestfolio, click on the Help widget in the bottom right corner of your screen:
After opening the Help widget, scroll down to the bottom of the Help Widget window and select the Get in touch link:
Scroll down and select the Leave a message link:
The Contact us page is displayed:
- Enter your name, email, and a subject line for your request.
- Select an option from one type of request. The options are:
- Emails
- Mobile Concierge
- Surveys
- Newsletters
- PMS customizations
- Enter the name of your property
- Provide a description of the work you would like completed. Enter as many details about your request as possible in the description box. Please be highly specific to avoid delays.
Note: The fees associated with each option are listed under the option name.
- Check the Approval box to confirm you agree to the pricing specified in the option you selected above.
- Optionally attach up to 5 files related to your request.
- Select Send and we'll get to work.
For requests that do not appear in the drop-down lists or indicate that a quote is provided, please email customersuccess@cendyn.com for further assistance unless you already have a quote from Cendyn for the services you are requesting.
If you have any questions, please contact your Cendyn Customer Success Team.
0 comments
Please sign in to leave a comment.