Release Notes for v5.25 - June 16, 2021
We're pleased to share our latest NextGuest CRM enhancements, which were recently deployed:
- Conveniently access the Cendyn Knowledge Cloud from within NextGuest CRM and @mail.
- Opera blacklist information will be displayed in the GXM.
- Non real room types will be omitted from transactional emails.
- Create audiences using City criteria in Decision Maker.
Read on for more information.
Introducing the New Help Center Pop-Up
As part of the recent Cendyn Knowledge Cloud launch, when you click on the ? icon in the top navigation in the CRM or the help (hilfe) link in the top right corner in @mail, a new Help Center window will pop-up.
See the top suggested articles or submit a request to the Help Desk by clicking Contact us. Or, enter your own search terms in the search field to browse other article topics.
Blacklist Info Imported from Opera via OXI
We've made a change to ensure that blacklist information is correctly captured from Opera PMS. Up to 250 characters will be captured and displayed in the GXM, therefore please ensure that the most relevant information is in the first 250 characters.
This example blacklist message from OXI:
<mfBlacklistMessage>Blacklist Test max 250 Characters</mfBlacklistMessage>
will appear in the GXM like this:
Profile Cards will also be labeled as blacklisted when applicable.
Profile Distribution has also been updated to distribute the blacklist code and message to other hotels.
Updated Transactional Email Handling
Following the release of the Grouped Email feature, we made a small change to automatically omit non real room types from being included in any transactional emails. No changes are required to your existing set up.
Decision Maker: Define Audience by City
You can now use City criteria to create an audience, allowing you to refine your audience to a new level of specificity. City and County, or Zip Code data from guest profiles is matched to latitude and longitude. This is then used to define guests' location on the map.
How to use City to define an audience:
Step 1: From Guest KPI, create the selection of guests.
Step 2: Select Guest List.
Step 3: Under Country, select one or more Cities. Use the Control Key to select multiple Cities.