ADR From/To

Average Daily Rate from/to. Helpful for locating guests that have stayed at the hotel within a certain rate or price bracket.

You can enter a range, i.e. revenue in between x and y, or enter a minimum or maximum and leave the other field blank.

Age From/To

Age of guest (if recorded in profile) Helpful for targeted reports that can be used as a basis for mailing, such as: show me all females as of 35 years of age. In this case, you enter 35 in the Age From field and leave the Age To field blank.

Arrival Date From/To

Arrival date range for the report.

Accept the defaults, if available or overtype the defaults with the required From/To Date range.

Channel

Selection of channels as defined by the hotel group.

City

City in which the members reside.

If you want to generate the report for a specific city, enter the city here. Leave the field blank to include all cities.

Company

The company to which the member belongs.

Select a company from the pickbox. Leave the field blank to include all companies.

Country

Country in which the members reside.

Select a country from the pickbox. Leave the field blank to include all countries.

Date From/To

Date range for the report. The data fields all offer a calendar function for further selection.

Date ranges can be determined for

Arrival from/to

Booked date from/to (e.g. awards)

Created date from/to  (e.g. member cards)

Departure from/to

Transaction date from/to (for loyalty transactions)

Date Min Last Stay (see below)

Date Max Last Stay (see below)

Enter the required date range or leave the fields empty to include all records irrespective of date. You can also just enter a From date OR a To date and leave the other field blank.

Departure Date From/To

Departure date range for the report.

Accept the defaults, if available or overtype the defaults with the required From/To Date range

Gender

Female, male, or undefined. Can be helpful for mailing campaigns, for instance, if you want to email you female customers and inform them about the new spa hotel that has just opened.

Hotel

The name of the Hotel for which the report should be generated.

Select a Hotel from the pickbox. Leave the field blank to include all hotels.

Hotel Brand

In addition to geographic guest criteria, you can also narrow down the search by geographic and other hotel criteria.
Some guests may have stayed at your business hotels but never visited any of your resort hotels, so-called brand refusers.

You can locate such guests by filtering by brand.

Hotel Region

Region in which the hotel is located.

Hotel Country

Country in which the hotel is located.

Hotel State

State in which the hotel is located.

Hotel ID

Filter by specific hotel, i.e. select one or more hotels from the pickbox.

HQ Rev/Stay From/To

Range of Revenue figures contributed by members per Stay.

Enter the range of revenue figures that you want your report to cover in the From and To fields. The revenue figures should be in the headquarter currency.

Interest

Guest interest, select one or more guest interests from the multiple pickbox. Guest interests can be very interesting, if the profiles are maintained properly and if guest interests are recorded on a regular basis.

Language

Language used to address and converse with members

Select the required Language from the pickbox. Leave the field blank to include all languages.

Last Name

The Last Name of the member for which you want to generate your report. Enter the Language or leave the field blank to include all profiles.

Market

Selection of market codes as defined by the hotel group.

Member Type

The available member types are set up during the implementation of the system and specific to the hotel chain. They typically include regular member guest (central member), loyalty card owner, miscellaneous and prospect.

Select one or more Member Type(s) from the pickbox or make no selection to include all member types.

Min Last Stay

The Minimum Last Stay field is used, if you want to see all guests who have stayed at one or more hotels of the group SINCE this date. For instance, if you enter

The report will return guests who have stayed at the hotel since this day. They could have stayed there on that day or yesterday. All of them would be included in the report.

Max Last Stay

With the Maximum Last Stay field you are filtering exactly the other way around, i.e. you want to see all guests who have stayed at one or more hotels of the group BEFORE the Max Last Stay date but who have NOT been at one of the hotels ever since. For instance, if you enter

The report will return guests who have stayed at the hotel before that day. That means they have NOT had ANY stays at one of the hotels of the group SINCE that date.

Nationality

Nationality of the guest. Select from the multi-select drop-down.

Region

Region in which guest lives.

Reason

Reason for granting additional loyalty points.

Select the loyalty Reason or leave the field blank to include all reasons.

Rev per Stay from/to

Revenue accrued per stay. Useful if you have a specific revenue target for the stay. You can enter a range, i.e. revenue in between x and y, or enter a minimum or maximum and leave the other field blank.

Room Nights Min/Max

Search for the number of room nights, you can enter both a minimum and a maximum or enter either and leave the other field empty.

Room Revenue From/To

Query by room revenue, you can enter a range, i.e. revenue in between x and y, or enter a minimum or maximum and leave the other field blank.

Rule (Loyalty Rule)

Rule for granting loyalty points.

Select the loyalty Rule from the pickbox or leave the field blank to include all rules.

State

State in which guest lives.

Total Revenue From/To

Query by total revenue, you can enter a range, i.e. total revenue in between x and y, or enter a minimum or maximum and leave the other field blank.

Transaction Date From/To

Date range during which the loyalty transaction took place.

Type in the required transaction date range or select the required dates from the Calendar function.

ZIP From/To

ZIP code of guest profile address.