The Policies menu allows you to create and manage guarantee and cancellation policies that can be associated with any rate plan.

For instance, you can set up a guarantee policy requiring guests to make a pre-payment to save the property from potential losses arising from no-shows.

Similarly, you can set up policies specifying a penalty for guests who cancel their bookings outside of a given window. 

Adding a new policy

Go to Policies > Add New

• Enter the Policy Name, a Policy Code and the Description for the policy.

• Select a Guarantee type from the dropdown field
  
  • Credit Card Guarantee  indicates that a guest must provide  a valid credit card at time of booking.
  • PrePayment/Deposit indicates if that a payment or deposit must be made prior to check-in:
    • Percentage of Amount - The percentage of amount that a guest is required to pay.        
    • Number of Nights - The number of nights for which a prepayment/deposit must be made. 
    • Fixed Amount Deposit - A fixed amount that must be deposited at the time of reservation or before check-in.

Adding a Cancellation Window

• Click on the Add a new Cancellation window link. 

• Select the Cancellation Window from the drop-down list.

• Select a Cancellation Fee :                                                                        
  • No Cancellation Fee - No fee is applicable if the cancellation is made within the cancellation window.                                       
  • % of total charge - A percentage of the total charge is applicable as cancellation fee if the cancellations is made within the cancellation window.       
  • Night(s) - The number of nights deducted if the cancellation is made within the cancellation window. 
  • Flat Fee - A flat fee is charged if the cancellation is made within the cancellation window.

• Click on  Save to submit the information and return to previous page.

Note
You can build up to four cancellation windows.