Cendyn CRM help

Release Notes

• Cendyn CRM - New features & enhancements - March 2025
• Cendyn CRM - Customize dates to suit yourself and your guests, and more
• Cendyn CRM - Double opt-in, resubscribe SMS, and much more

Announcements

• Cendyn CRM - Enhanced login experience coming March 11 & 12
• Cendyn CRM - Enhanced login experience coming soon

Email Templates

• Cendyn CRM - Transactional email template checklist
• Cendyn CRM - How to setup a double opt-in campaign (GDPR)
• Cendyn CRM - Dark Mode Preview
• Cendyn CRM - Best practices for template creation
• Cendyn CRM - Dynamic Content: managing display conditions
• Cendyn CRM - Email Templates: Editing Tools

See all 15 articles

SMS

• Cendyn CRM - SMS - International SMS Sender ID Regulations and Requirements (Country List)
• Cendyn CRM - Country Code
• Cendyn CRM - Glossary of Tech Terms: SMS & PUSH
• Cendyn CRM - Delivery Receipt (DLR) for SMS
• Cendyn CRM - SMS Message Format Details

Account & Set-Up

• Cendyn CRM - Importance and risks of Not configuring DMARC
• Cendyn CRM - How to Configure DMARC within the DNS
• Cendyn CRM - Creating a help ticket
• Cendyn CRM - Configure and Verify a Subdomain
• Cendyn CRM - Organizing your Account with Folders
• Cendyn CRM - How to download contact groups

See all 21 articles

Audience & Contacts

• Cendyn CRM - How to view consent history on a contact profile
• Cendyn CRM - Leveraging loyalty guest data
• Cendyn CRM - Revenue Summary
• Cendyn CRM - Adding guest preferences
• Cendyn CRM - How to Categorize Contacts in a Blacklist or Whitelist
• Cendyn CRM - Use segmentation to validate a group of contacts

See all 26 articles

Bookings

• Cendyn CRM - How to use Individual Promocodes
• Cendyn CRM - How to add coupons to an existing coupons list
• Cendyn CRM - Categorize Reservations by Product
• Cendyn CRM - How to import purchases

Campaign Manager

• Cendyn CRM - Campaign Design Checklist
• Cendyn CRM - Campaign Checklist
• Cendyn CRM - Tips for Writing Effective Alt Text in Your Email Campaigns
• Cendyn CRM - How to send a test campaign
• Cendyn CRM - Campaign approvals
• Cendyn CRM - How to schedule a campaign?

See all 28 articles

Dashboard

• Cendyn CRM - How to interpret dashboard KPIs
• Cendyn CRM - How to Create a New Custom Dashboard
• Cendyn CRM - Dashboard overview
• Cendyn CRM - Pixel Tracking: Campaign Conversions and Abandoned Cart

Developers

• Cendyn CRM - How to Define a Subdomain
• Cendyn CRM - Webforms and Newsletter Integrations
• Cendyn CRM - SDK Integration
• Cendyn CRM - Using Webhooks
• Cendyn CRM - Google Analytics: Add UTM tags to your campaigns
• Cendyn CRM - Integration Rules

See all 12 articles

Email Deliverability

• Cendyn CRM - Email Deliverability Glossary of Terms
• Cendyn CRM - Email Deliverability Best Practices
• Cendyn CRM - Email authentication crucial for boosting deliverability
• Cendyn CRM - The Importance of Separating Transactional and Marketing Emails
• Cendyn CRM - Importance of List Hygiene & Tips
• Cendyn CRM - Understanding Domain Reputation

See all 28 articles

Integrations

• Cendyn CRM - How to check the status of an integration
• Cendyn CRM - How to setup the Facebook Integration
• Cendyn CRM - How to create the most common and useful segments of the Hotelinking integration

Lead Generation

• Cendyn CRM - Creating guest surveys
• Cendyn CRM - How to create a Survey
• Cendyn CRM - Customize the URL for your Landing Pages
• Cendyn CRM - How to create a form
• Cendyn CRM - Link a custom True/False field in a form
• Cendyn CRM - Using Hidden Fields to Group Subscribers

See all 13 articles

Workflow Manager

• Cendyn CRM | Re-marketing Workflow for Facebook
• Cendyn CRM - How and why to create a Workflow